Terms & Conditions
Updated 11th November 2020
Full payment is required in advance in order to secure your place
Cancellation and change of date
We appreciate that there will be circumstances where you may need to cancel your booking or change the date.
In light of the current Covid-19 outbreak, we have relaxed our cancellation policy to take account of the changing situation.
Please note that ordinarily bookings cannot be changed to another date within 14 days of the start of the workshop. Prior to this, bookings can be changed to another available date without charge. Bookings cancelled 14 days prior to the start of a workshop will be refunded. You are also welcome to send another person in your place instead and this does will not incur a fee. Please advise us of your replacement’s name and contact details as soon as possible.
Bookings cancelled within 14 days of the start of a course are not refundable or transferable to another date, unless we are able to refill your place. If we are able to do so we will give you a full refund, or you will be able to transfer to another date. The exception to this is if you or or any member of your household or support bubble, are experiencing Covid-19 symptoms such as a continuous cough or a high temperature within current isolation guidelines (see https://www.nhs.uk/ for details on current guidance). In this case we would ask that you do not attend the workshop and you will be able to receive a full refund or move to a new date.
In the event of us needing to cancel a workshop we will give as much notice as possible and will offer you a place on an alternative date. If this workshop is not suitable for any reason then you will be refunded in full. Please note that we cannot accept responsibility for any third party costs you may have incurred in relation to the original workshop booking.
We have put in place a range of measurements to ensure that the bakery, and our workshops, conform to current government guidelines relating to Covid-19. You can access an up to date outline of our processes here: https://www.sourdoughsophia.co.uk/covid
By agreeing to these Terms & Conditions, you agree to adhere to the processes we have put in place when you attend one of our workshops.